Frequently Asked Questions

1.            Can I pre-order my wine?

2.            How much wine or beer am I allowed to take home?

3.            Are you an English spoken store?

4.            Which payments do you accept?

5.            Can I taste before buying?

6.            Do I have to buy a full case?

7.            Whom do I ask for if my question is not listed above?

1) Can I pre-order my wine?

Yes, you can. With only a few clicks on our wine-calais.co.uk online store, you are now able to pre-order your wine. We will have it ready for you to collect and pay for directly in our stores Franglais Vins or Calais Vins.

2) How much wine or beer am I allowed to take home?

There is no limit to how much wine you can bring back from France as long as it is for personal consumption. You may not sell any.

The UK Customs service "suggests" a maximum of 120 bottles per person, but this is a ONLY guideline, NOT a legal limit, though it has been suggested they may require you to show proof that you do not intend to sell the wine if you're bringing in a really large quantity, for, say, a wedding.

3) Are you an English spoken store?

Absolutely! We understand that it is not easy to choose wine, especially in a foreign country, and are proud to announce that our teams in Calais Vins and Franglais Vins wine store are fluent in English and will be happy to help you answer any questions you may have.

4) Which payments do you accept?

We accept Sterling, Euro cash, and credit cards*.

If you pay by Sterling cash, our store rate is £1 is equal to 1.20€ at the moment.

For payments by credit card, the transaction is converted at the daily rate.

If you have any further questions about the payment, we will be happy to help you understand.

*American Express is not accepted in our store.

5) Can I taste before buying?

Certainly! With over 50 amazing wines and champagnes available for tasting, our tasting bar is one of the reasons that make it so simple to select your wines in our store.

6) Do I have to buy a full case?

No, you don’t. All our wines are sold individually. However, our wines on special offer are cheaper if you buy them by the case. For example: 6 for the price of 4, 18 for the price of 12, buy one get one free, etc….

7) Whom do I ask for if my question is not listed above ?

If you have any further questions or concerns do not hesitate to contact us.

You can reach our staff 7 days a week from 10 A.M. To 7 P.M., or by e-mail at contact@calais-vins.com.